Warranty

Warranty Policy

Thank you for choosing HOKINETY. We are committed to delivering reliable, high-quality outdoor gear so you can explore with confidence. All products are manufactured and inspected to meet strict quality standards.
We offer a 12-month limited warranty and lifetime technical support for your peace of mind.

Warranty Coverage

This warranty applies only to initial purchases made by the original owner through our official website or official Amazon store.
The warranty period begins on the date you receive the product.
Please keep your order confirmation or invoice as proof of purchase.

If your item experiences a defect covered under warranty, we will provide free repair or replacement.
To start a claim, please send photos or videos of the issue to:

📧 HOKINETY_OFFICAL@outlook.com

Our team will assess the case within 24 hours.

What the Warranty Does Not Cover

The warranty does not apply to:

  • Normal wear and tear of components or accessories

  • Cosmetic damage (scratches, dents, discoloration) after use

  • Damage caused by misuse, abuse, improper installation, or failure to follow the user manual

  • Damage caused by modifications, unauthorized repairs, or use with incompatible third-party products

  • Damage resulting from accidents, fire, water, extreme weather, or improper storage

  • Any commercial or non-household use

  • Incorrect power supply usage (if applicable)

  • Missing proof of purchase or mismatched invoice

  • Products reported as stolen when ownership cannot be verified

Limitation of Liability

To the maximum extent permitted by law, HOKINETY is not liable for consequential, incidental, indirect, special, or punitive damages arising from the purchase or use of our products.
Please use the product responsibly and follow all operating instructions.

Final Rights

HOKINETY reserves the right to make the final decision on warranty claims.